Sr Business Analyst

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

The Senior Business Analyst is a key member of the Business Engagement team, responsible for bridging business needs and technology solutions. This role partners closely with business stakeholders, project managers, and technical teams to support the planning, implementation, and optimization of enterprise applications and IT initiatives.

The Senior Business Analyst leads the evaluation and documentation of current business processes, identifies inefficiencies, and recommends process improvements that align with organizational goals and industry best practices. A core focus of the role is to help standardize and streamline business processes to minimize the need for application customizations, ensuring scalable, cost-effective, and supportable technology solutions.

This position plays a critical role throughout the project lifecycle, from requirements gathering and solution design through testing, deployment, and post-implementation support, ensuring that delivered solutions meet business needs while adhering to IT governance and architectural standards.

Essential Functions

• Analyze and document current-state (“as-is”) business processes and design future-state (“to-be”) processes that improve efficiency and effectiveness.
• Recommend process changes and best practices to reduce reliance on application customizations and promote use of standard system functionality.
• Serve as a liaison between business units, IT teams, vendors, and project managers to ensure clear communication and alignment throughout the project lifecycle.
• Support IT project planning activities, including scope definition, impact analysis, risk identification, and change management.
• Develop clear and comprehensive documentation, including business requirements documents, process flows, use cases, functional specifications, and user stories.
• Participate in solution design reviews to ensure proposed solutions meet business needs and align with enterprise architecture standards.
• Support system testing activities, including test planning, user acceptance testing (UAT), defect tracking, and validation of implemented solutions.
• Assist with deployment activities, training support, and post-implementation review to ensure successful adoption and continuous improvement.
• Mentor junior business analysts and contribute to the development of business analysis standards, templates, and best practices.

Qualifications (Education and Experience)

Education

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field, or an equivalent combination of education and experience.

Experience/Skill

• 7+ years of progressive experience as a Business Analyst, with demonstrated responsibility on complex IT projects and enterprise application implementations.
• 3+ years of experience in a senior or lead business analyst role, including ownership of requirements, process improvement initiatives, or cross-functional projects.
• Hands-on experience working across the full project lifecycle, from requirements gathering through implementation, testing, and post-deployment support.
• Experience working in a structured IT environment with formal project management, SDLC, and governance practices.
• Preferred experience supporting large-scale or enterprise systems (e.g., ERP, CRM, HRIS, financial systems, or custom business applications).

Competencies, Knowledge, Skills and Abilities

• Strong experience in business analysis within an IT project or application management environment.
• Proven ability to analyze and document complex business processes and translate business needs into clear, actionable requirements.
• Demonstrated experience supporting enterprise application implementations and system integrations.
• Strong understanding of process improvement methodologies and the ability to recommend changes that balance business needs with technical constraints.
• Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences.
• Experience working collaboratively with project managers, developers, architects, vendors, and business stakeholders.
• Ability to manage multiple initiatives simultaneously while maintaining attention to detail and meeting deadlines.
• Experience with SDLC methodologies (Agile, Waterfall, or hybrid environments).
• Proficiency with business analysis tools and documentation techniques (process modeling, workflow diagrams, requirements traceability).
• Strong problem-solving, critical thinking, and facilitation skills.
• Ability to evaluate the effectiveness of administrative functions and implement changes to provide for more effective and efficient operations
• Strong oral and written communication skills
• Work either as part of a team or individually
• Prioritize and achieve deadline goals with/without supervision
• Communicate effectively and develop working relationships
• Highly detail-oriented and organized
• Ability to exercise sound and independent judgment

Salary Range: $90,000 - $100,000 

Salary cannot exceed $100,000.

All applications should include the following: 
•    Cover Letter clarifying your interest and qualifications for the role.
•    Resume
We won’t accept or review incomplete applications.

Work Setting: in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee:
•    We offer Comprehensive health coverage for employees and their eligible dependents
•    Our wellness program offers eligibility into the discounted medical plan
•    Employees receive paid vacation, sick leave, and holidays
•    Generous retirement savings options are available
•    Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
•    Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
•    Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].