Senior CRM Consultant – Microsoft 365 CRM (Azure)
ARC Business Solutions
Contract
On-site
Edmonton, Alberta, Canada
ARC Business Solutions Inc. is a customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Service delivery is focused in five main technology solution verticals: Systems Delivery, Enterprise Information Management, Mobile Solutions, Training and Managed Services; with industry expertise in Energy, Utilities, Government, Financial Services and the Public Sector.
ARC Business Solutions Inc. is currently seeking individuals with experience as a Senior CRM Consultant – Microsoft 365 CRM (Azure). This role will be mostly remote but could require travel to Edmonton.
ROLE: Senior CRM Consultant – Microsoft 365 CRM (Azure)
The successful candidates must possess demonstrated experience in the following areas:
MANDATORY:
Preferred Qualifications
RESPONSIBILITIES:
Degree designations (e.g., Bachelor of Science, Computing Science, Engineering), from recognized universities is a desirable criteria in our selection process.
We offer a competitive salary, profit sharing, share options and a comprehensive benefits package.
We thank all applicants for their interest; however only candidates considered for interviews will be contacted. We will be conducting interviews immediately. TO BE CONSIDERED - Please forward your resume clearly displaying reference number JK:CRM in the subject line to [email protected]. For more information on ARC, please visit our website at www.arcbus.com.
ARC Business Solutions Inc. is currently seeking individuals with experience as a Senior CRM Consultant – Microsoft 365 CRM (Azure). This role will be mostly remote but could require travel to Edmonton.
ROLE: Senior CRM Consultant – Microsoft 365 CRM (Azure)
The successful candidates must possess demonstrated experience in the following areas:
MANDATORY:
- Technical Expertise
- Proven experience with Microsoft Dynamics 365 CRM in Azure environments.
- Deep knowledge of Customer Service and Customer Insights & Journeys components.
- Strong proficiency in Power Platform (Power Automate, Power Apps, Power BI) and its integration with CRM.
- Strong understanding of the Microsoft Dynamics cloud CRM data model.
- Knowledge of Logic Apps as an integration tool is beneficial.
- Has demonstrated senior technical leadership roles with MS Dynamics 365 CRM Cloud initiatives.
- Preference to candidates with relevant Microsoft CRM certifications.
- Functional Skills
- Ability to analyze business processes and design CRM solutions that align with goals.
- Experience in configuring, customizing, and extending CRM functionalities.
- Soft Skills
- Excellent communication and stakeholder management skills.
- Strong leadership and mentoring capabilities.
Preferred Qualifications
- Microsoft certifications in Dynamics 365 and Power Platform.
- Experience with Azure services related to CRM deployments.
- Familiarity with data governance and security best practice in CRM environments.
RESPONSIBILITIES:
- Solution Design & Advisory
- Serve as the subject matter expert for Microsoft Dynamics 365 CRM, with a focus on Customer Service and Customer Insights & Journeys modules.
- Provide strategic and technical advice for CRM solution architecture, integrations, and best practices.
- Collaborate with stakeholders to translate business requirements into scalable CRM solutions.
- Power Platform Integration
- Design and implement Power Platform automation (Power Automate, Power Apps, Power Pages) integrated with CRM.
- Develop workflows, business process flows, and custom connectors to enhance CRM functionality.
- Ensure seamless integration between CRM and other enterprise systems.
- Technical Leadership & Mentorship
- Act as a trusted advisor to internal teams, guiding them through complex CRM challenges.
- Conduct workshops, training sessions, and knowledge-sharing activities to upskill team members.
- Promote adoption of CRM capabilities and Power Platform tools across the organization.
- Continuous Improvement
- Stay current with Microsoft CRM and Power Platform updates, Azure capabilities, and industry trends.
- Recommend enhancements to improve customer engagement, data insights, and operational efficiency.
Degree designations (e.g., Bachelor of Science, Computing Science, Engineering), from recognized universities is a desirable criteria in our selection process.
We offer a competitive salary, profit sharing, share options and a comprehensive benefits package.
We thank all applicants for their interest; however only candidates considered for interviews will be contacted. We will be conducting interviews immediately. TO BE CONSIDERED - Please forward your resume clearly displaying reference number JK:CRM in the subject line to [email protected]. For more information on ARC, please visit our website at www.arcbus.com.