Principal Cloud Operations Engineer, Networking

Meet Our Team:

As a member of Cloud Operations, you will be a key member, responsible for the reliability, availability, and security of Pegasystems cloud service offerings.  We operate as a global follow the sun 24x7 team with locations in Krakow, Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

Due to the nature of the work with FedRamp; US Citizenship is required

Picture Yourself at Pega:

As a Principal Engineer, you are recognized as an engineering authority, with extensive practical experience, strong debugging skills, a meticulous peer reviewer, possessing leadership skills, creative in coming up with innovative approaches, conducting strategic planning, and sharing expertise.

You will have the opportunity to work on complex problems and apply your advanced knowledge of networking concepts and technologies to improve reliability of Pega cloud infrastructure. You will take personal ownership of the systems you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from reoccurrence. By collaborating and communicating with customers and internal stake holders, you will deliver best in class support.

At Pega, in this position, the technologies you will lead with include Pega Cloud hosted on multi-cloud platforms (AWS, GCP), Microservices (Kubernetes, Docker), Databases (PostgreSQL, MongoDB, Cassandra), Migration Tooling (AWS DMS, GCP DMS), GenAI (Azure OpenAI, AWS Bedrock, GCP Gemini), Observability (Grafana), etc.

What You'll Do at Pega:

• Be an expert in Pega Cloud networking fully understanding all concepts and technologies. Act as a mentor in Pega Cloud area for other parts of Pega organization
• Handle alerts, incidents, service requests and changes within SLA. Own customer escalations
• Perform provisioning and upgrade of the Infrastructure components & network solutions
• Troubleshoot and resolve customers environment issues along with root cause analysis and blameless post-mortems
• Influence product teams on defects, feature, and enhancement requests to help build scalable, reliable, observable, available and highly performant services
• Create, review, and update operational runbooks and Standard Operating Procedures
• Participate in testing of pre-release product enhancement testing with Engineering
• Identify the needs and build tools to automate repeated operational tasks and reduce toil
• Manage multiple projects simultaneously and able to adapt to changing business goals
• Participate in after hours on call rotation including weekend shifts   
• Be able to support FedRAMP (US citizenship and residency required)

Who You Are:

• Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service
• You are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills
• Works well with cross-functional global and remote teams
• Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements
• Comfortable working in a fast-paced, enterprise environment
• Possess customer obsession and proven empathy towards customers

What You've Accomplished:

You are skilled in Cloud, Networking, Security and DevOps Technologies, and have accomplished the below:

• 8+ years of enterprise scale network operations or engineering experience
• 5+ years of hands-on operational experience with Amazon Web Services (AWS) network topology and services. Exposure to additional public clouds such as GCP or Azure, a plus
• 5+ years Linux systems administration experience
• Proficient with deployment and management of AWS services - including but not limited to: PrivateLink, Direct Connect, Transit gateway, VPC, Route 53, ELB, EBS, EC2, S3
• Demonstrated proficiency in network administration in large datacenter environment- DNS/DHCP, Load Balancing (AWS ELB, F5 Networks), Firewalls (Cisco Systems, Juniper Networks), IPSEC VPN
• In-depth knowledge of and experience implementing dynamic IP routing protocols (BGP, MPLS/VPLS), CIDR and sub-netting (IPv4 and IPv6)
• Knowledgeable in solutions for network security, including WAF, IDS/IPS, DDoS protection
• Excellent network latency analysis, performance monitoring and troubleshooting skills
• Experience understanding scripting languages like Bash/Shell, Python, or similar.

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2

Additional Information

Base salary range for this role is 120,200 - 183,100 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.