Oncor Military SkillBridge Internship / Measurement Field Support Intern (Woodall Rodgers - Downtown Dallas)

About Us

Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 143,000 miles of transmission and distribution lines in Texas.

Oncor proudly recruits veterans of the U.S. Armed Forces. From distribution and transmission operations personnel to technology and other support functions, the knowledge, expertise, and selfless teamwork of veterans prove valuable to our operations that keep the lights on for more than 13 million Texans.

Oncor is proud to partner with the Military Department of Defense (DoD) SkillBridge program and offer a diverse selection of challenging, rewarding INTERNSHIPS that are vital to our operations and make a real difference in the communities we serve. Interns will obtain real-world training, work experience, and electric utility industry knowledge in multiple functional areas within our organization.

Measurement Field Support Intern (Woodall Rodgers - Downtown Dallas)

Responsible for dispatching, routing, and workload adjustments for field personnel across the Service territory utilizing company systems efficiently and accurately to ensure internal and external SLAs are met.   

Primary point of contact for process and service order related questions. including but not limited to field personnel.   

This position requires candidate to be onsite and is not a remote position.  

• Identify, prioritize and assign work to the appropriate available resources to efficiently meet internal and external SLA’s.
• Communicate effectively with field personnel to log, address, escalate or resolve their immediate needs or concerns.
• Manage a high volume of work including emails, phone calls, electronic service request and electronic messaging to ensure resolution.
• Interface directly with customers and key internal business partners to resolve process or service order exceptions and escalations.
• Monitor and investigate service orders to ensure compliance rules are being met.
• Take decisive and timely action to address sensitive situations.
• Ability to directly interface effectively with all levels of employees.
• Dynamically deploy adequate resource and assets to meet changing customer requirements and time lines.
• Perform all essential aspects and functions of the job as well as other specific job duties assigned.

Skills

• Proficiency in using Microsoft Office Tools, including Word and Excel.
• Excellent verbal and written communication, interpersonal skills.
• Strong analytic, problem-solving skills coupled with high energy and motivation.
• Strong time management skills.
• Ability to multitask and work in a fast-paced team environment.
• Computer Skills -Work is performed on a computer at a desk and will need to be able to sit for extended periods of time.
• Other duties as assigned.
• Customer service skills
• Time management and organizational skills