Consultant II International Relocation - US Based Remote

The International Assignment Consultant II serves as the navigator of the relocation process for international and domestic assignees. This role involves administering relocation policies and programs, providing guidance on resource utilization (e.g., language and cross-cultural), and coordinating the shipment of household goods, destination services, expense management, and ensuring customer and client needs are met efficiently through exceptional customer service, while adhering to Cartus and client standards.

Roles and Responsibilities:

• Serve as the single point of coordination for all phases of international assignment activities on behalf of the client, as outlined in the contractual agreement. Provide exceptional customer service to assignees and their families.
• Demonstrate comprehensive knowledge of Cartus products and services in all interactions, delivering these services to clients according to Cartus and client standards.
• Counsel assignees on the best utilization of international assignment program benefits.
• Identify areas for improvement in services, processes, and policies, and promote opportunities to generate increased revenue.
• Manage and maintain data within Cartus systems to comply with audit requirements.
• Bachelor’s degree or equivalent work experience preferred.
• Minimum of 2 years of related business experience in customer service or the relocation field.
• Relocation experience with direct client contact preferred.
• Proven customer service experience.
• English; Spanish and/or Portuguese is a plus.
• Superior verbal and written communication skills.
• Excellent organizational and planning skills.
• Critical thinking and problem-solving abilities.
• Proficient in Microsoft 365.

If you have this experience, this role is for you:

Employment Type

Full-time, 40-hour week, Monday-Friday, 8:30 AM - 5:00 PM, with a 1-hour lunch break.

Remote:  United States

How You Succeed: - Our winning behaviors represent how we succeed and what we believe in, they shape our culture and enable our employees and business to continuously thrive. Always aspire to role model these. 

• Obsess about Growth :  focus every day on making a big impact and accelerating growth.
• Relentlessly Focus on Talent:  be the reason we attract and keep phenomenal people.
• Always Find a Better Way:  explore and embrace what is possible.
• Achieve Exceptional Results:  take decisive action and deliver on your commitments.

About Cartus: Cartus, a division of Anywhere Real Estate, founded in 1955, is a leading provider of global relocation solutions. We offer a comprehensive range of services, including logistical support, international assignment compensation, intercultural and language training, and consulting solutions. Our mission is to help relocating employees and their families find their way to new homes, new communities, and new experiences. We are headquartered in Danbury, Connecticut, USA with additional offices worldwide. Cartus is committed to innovation, adapting to market dynamics, and maintaining a strong, stable foundation to execute our bold vision of being a tech-enabled service company. We prioritize diversity, equity, inclusion, and belonging, which strengthens our teams and fuels our success.

About Anywhere: 

Anywhere is leading the world on a better journey home, helping people make moves that matter. Our purpose is to empower everyone’s next move, whether for career, business, or home. We move with integrity, heart, and as one team, always striving for growth, finding better ways, focusing on talent, and achieving exceptional results. As part of the Anywhere family, Cartus benefits from best-in-class brokers, agents, and real estate thought leaders, ensuring we deliver superior service to our clients and relocating employees.