AWS Infrastructure Architect (IVR / Voice Platforms)

Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.

The AWS Infrastructure Architect for Enterprise IVR Platform is a senior technical leader responsible for designing and guiding AWS infrastructure that enables a decoupled IVR application architecture while protecting platform stability and existing investments.

This role ensures that cloud infrastructure supports IVR runtime, API orchestration, and integration layers without introducing operational risk, latency issues, or architectural lock-in. The Architect balances modernization with reliability, ensuring that the IVR application layer remains platform-agnostic and resilient.

Working closely with Application Architects, IVR Engineers, Middleware teams, and enterprise stakeholders, this role provides pragmatic infrastructure leadership grounded in enterprise constraints, multi-region operations, and voice-specific performance requirements.

Responsibilities

• Own and define end-to-end AWS infrastructure architecture for IVR and voice platforms
• Design and guide infrastructure that supports decoupled IVR application architecture without introducing platform risk
• Define AWS infrastructure supporting IVR runtime and API orchestration. 
• Ensure the IVR application layer remains platform-agnostic
• Design scalable, low-latency integration patterns between call control, middleware, and backend services
• Support discovery workshops with infrastructure feasibility insights. 
• Produce structured technical planning notes aligned to the client's cadence expectations. 
• Guide cost optimization strategies and cloud resource governance
• Identify performance constraints, scalability risks, and architectural bottlenecks early
• Review cloud implementations to ensure compliance with architectural standards
• Support complex production issues from a systemic cloud architecture perspective
• Collaborate with stakeholders on feasibility assessments, technical planning, and risk management

• Strong hands-on AWS architecture experience (EC2, ECS/EKS, Lambda, API Gateway, S3, IAM, VPC networking)
• Proven experience designing high-availability, multi-region, and hybrid (on-prem + AWS) architectures
• Solid Infrastructure as Code expertise (Terraform or CloudFormation)
• Strong understanding of observability patterns (CloudWatch, logging pipelines, monitoring)
• Experience designing secure, API-first, service-to-service communication patterns
• Experience supporting Java/J2EE enterprise environments and database connectivity models
• Understanding of low-latency design principles for voice systems, including SIP basics and event-driven call flows
• Ability to design infrastructure that enables IVR application decoupling while protecting platform stability
• Strong architectural risk assessment, scalability planning, and feasibility analysis skills
• Ability to produce structured, concise technical planning documentation for enterprise stakeholders
• Strong communication skills across technical and business audiences

Nice to have:

• Experience supporting IVR, Genesys, SIP, or voice platforms in AWS is a strong advantage
• Experience supporting FreeSWITCH or telephony edge integrations
• Experience migrating legacy IVR platforms to cloud or hybrid models
• Experience designing abstraction or normalization layers
• Exposure to large-scale IVR modernization programs

We offer:

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.